Welcome to AutoGenogram. These Terms of Service ("Terms") govern your use of our website at https://autogenogram.com/ and our AI-powered genogram maker services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
- "We," "us," "our": Refers to AutoGenogram
- "You," "your," "user": Refers to the individual or entity using our Services
- "Content": Includes genograms created, family data entered, exported files, and any other material submitted or generated through our Services
- "Account": Your registered account on our platform
By creating an account, accessing our website, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You also represent that you are of legal age to form a binding contract.
AutoGenogram provides AI-powered genogram maker services that allow users to create professional genograms by describing family relationships in natural language. Our Services include:
- AI-powered genogram generation from text descriptions
- Interactive genogram editor with drag-and-drop functionality
- Standard genogram symbols and relationship notation
- Multi-generational family mapping and visualization
- Export in multiple formats (PNG, SVG, PDF)
- Storage and management of your genograms (depending on your plan)
- Additional features as we may introduce from time to time
- You must provide accurate, current, and complete information during registration
- You must maintain and promptly update your account information
- You are responsible for maintaining the confidentiality of your account credentials
- You must immediately notify us of any unauthorized access to your account
- You must be at least 13 years of age to use our Services
- If you are under 18, you must have parental or guardian consent
- You must not create an account if we have previously banned or suspended you
- You are solely responsible for all activities that occur under your account
- We are not liable for any loss or damage arising from your failure to maintain account security
- You must use a strong password and enable two-factor authentication when available
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable laws, regulations, or third-party rights
- Generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
- Enter false or misleading family data with the intent to harm, defame, or harass any individual
- Infringe on intellectual property rights of others
- Use our Services to generate spam, phishing content, or malware
- Attempt to reverse engineer, decompile, or extract our AI models
- Circumvent any access or usage limitations we have implemented
- Use automated tools to access our Services without authorization
- Interfere with or disrupt our Services or servers
- Impersonate any person or entity
Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will be:
- Uninterrupted or error-free
- Secure or free from viruses or other harmful components
- Available at all times or in all locations
- Accurate or complete in their output
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with or without notice.
Our website, Services, and all original content, features, and functionality are owned by AutoGenogram and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. This license does not include:
- Resale or commercial use of our Services or their content
- Collection and use of product listings, descriptions, or prices
- Making derivative uses of our Services or their content
- Downloading or copying content for any party other than yourself
- Use of data mining, robots, or similar data gathering tools
You retain all rights to any content you submit to our Services, including family data you enter and genograms you create. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to:
- Use, reproduce, and store your input content to provide our Services
- Process your content through our AI models
- Use anonymized data for service improvement and model training
For genograms and other content generated using our Services:
- You own the generated content, subject to our license below
- We retain the right to use generated content for service improvement, training, and showcase purposes (unless you opt out in your account settings)
- Generated content must comply with our Acceptable Use Policy
- We reserve the right to remove content that violates these Terms
- You are solely responsible for your content and the consequences of posting or publishing it
- You represent and warrant that you own or have the necessary rights to all content you submit
- You will not submit content that infringes on third-party intellectual property rights
- We do not endorse any user content or opinions expressed through our Services
You agree not to engage in any of the following prohibited activities:
- Accessing or attempting to access our Services by any means other than through our provided interfaces
- Attempting to probe, scan, or test the vulnerability of our systems or networks
- Breaching or circumventing any security or authentication measures
- Reverse engineering, decompiling, or disassembling any part of our Services
- Using automated systems (bots, scrapers) without our written permission
- Creating content that promotes violence, terrorism, or illegal activities
- Generating content that exploits or harms children
- Producing content that violates privacy rights or contains personal information without consent
- Using the genogram maker to create false family records with intent to deceive
- Using our Services in a manner that could damage, disable, or impair our infrastructure
- Engaging in any activity that interferes with other users' access to our Services
- Creating multiple accounts to bypass usage limits or restrictions
- Reselling or redistributing our Services without authorization
- Current pricing for our Services is available on our website
- We reserve the right to change our pricing at any time
- Price changes will not affect your current subscription period
- You will be notified of price changes before they take effect
- Subscription fees are billed in advance on a recurring basis (monthly or annually)
- Payment is due immediately upon purchase
- We use third-party payment processors (such as Stripe) to process payments
- You must provide current, complete, and accurate billing information
- Subscription fees are generally non-refundable except as required by law
- If you are not satisfied with our Services, you may cancel your subscription at any time
- Cancellation will take effect at the end of your current billing period
- No partial refunds will be provided for unused time in a subscription period
- Different subscription tiers have different usage limits (genogram generation credits, storage, etc.)
- Exceeding your usage limits may require upgrading to a higher tier
- We reserve the right to impose additional limits to ensure fair usage
- You may terminate your account at any time through your account settings
- Termination does not relieve you of any obligations to pay outstanding fees
- Upon termination, your right to access and use our Services will immediately cease
We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:
- Breach of these Terms
- Violation of our Acceptable Use Policy
- Fraudulent, abusive, or illegal activity
- Extended periods of inactivity
- Request by law enforcement or government agencies
- Discontinuation of our Services
Upon termination:
- Your right to use our Services will immediately cease
- We may delete your account and all associated content
- You remain liable for all charges incurred prior to termination
- Provisions of these Terms that should survive termination will remain in effect
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties that the Services will meet your requirements or be available, timely, secure, or error-free
- Warranties regarding the quality, accuracy, or reliability of any content obtained through the Services
IN NO EVENT SHALL AUTOGENOGRAM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, data, use, goodwill, or other intangible losses
- Damages resulting from your use or inability to use our Services
- Unauthorized access to or alteration of your content
- Statements or conduct of any third party on our Services
- Any other matter relating to our Services
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless AutoGenogram, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms
- Your use or misuse of our Services
- Your content or any content you submit
- Your violation of any third-party rights
- Your violation of any applicable laws or regulations
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which AutoGenogram operates, without regard to its conflict of law provisions.
Before filing a claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiations within 30 days.
If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for infringement of intellectual property rights.
You agree that any arbitration or dispute resolution shall be conducted on an individual basis and not as a class action, and you waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by:
- Posting the updated Terms on our website
- Updating the "Last updated" date at the top of this page
- Sending you an email notification (for significant changes)
Your continued use of our Services after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using our Services.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AutoGenogram regarding our Services.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights hereunder without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
If you have any questions, concerns, or feedback about these Terms or our Services, please contact us:
We will respond to your inquiry within a reasonable timeframe, typically within 5-7 business days.
Last updated: March 21, 2026
