Welcome to AutoGenogram's Privacy Policy. This document explains how we collect, use, protect, and handle your personal information when you use our AI-powered genogram maker services at https://autogenogram.com/. We help users create professional genograms by mapping family relationships, emotional bonds, and multi-generational patterns using AI technology.
Your privacy is important to us, and we are committed to protecting your personal data in compliance with applicable data protection laws and regulations.
We may collect the following types of information:
- Account Information: Name, email address, and password when you register for an account
- Contact Details: Information you provide when contacting us for support or inquiries
- Payment Information: Billing details processed securely through our payment providers (we do not store complete credit card information)
- Profile Information: Optional profile details you choose to add to your account
- Service Usage: Information about how you use our genogram maker, including genograms created, features used, and editing preferences
- Interaction Data: Pages visited, features used, time spent on the platform, and navigation patterns
- Generated Content: The genograms you create and any associated metadata (for example, family member data, relationship types)
- API Usage: If you use our API, we collect API calls, parameters, and usage statistics
- Technical Data: IP address, browser type and version, device type, operating system
- Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for details)
- Log Data: Server logs including access times, error messages, and system events
We use your information for the following purposes:
- To provide and maintain our AI genogram maker services
- To process your genogram generation and editing requests
- To manage your account and authenticate your identity
- To process payments and manage subscriptions
- To analyze usage patterns and improve our AI models
- To develop new features and enhance existing functionality
- To optimize genogram generation quality, layout accuracy, and relationship mapping
- To conduct research and development
- To send you service-related notifications and updates
- To respond to your inquiries and provide customer support
- To send newsletters and promotional materials (with your consent)
- To notify you about changes to our services or policies
- To detect, prevent, and address technical issues and security threats
- To protect against fraud, abuse, and unauthorized access
- To comply with legal obligations and enforce our terms of service
- To resolve disputes and enforce our agreements
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account Data: Retained while your account is active and for a reasonable period after account deletion
- Genogram Data: Stored according to your account settings and subscription plan
- Usage Data: Typically retained for up to 24 months for analytics purposes
- Legal Records: Retained as required by applicable laws and regulations
You can request deletion of your data at any time by contacting us.
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256
- Access Controls: Strict access controls and authentication mechanisms
- Security Monitoring: Continuous monitoring for security threats and anomalies
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backups: Regular encrypted backups to prevent data loss
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
We do not sell your personal information. We may share your data with:
- Cloud Infrastructure: AWS, Google Cloud, or other hosting providers for data storage and processing
- Payment Processors: Stripe or other payment gateways for secure payment processing
- Analytics Services: Tools like Google Analytics for understanding usage patterns
- Email Services: Email delivery providers for transactional and marketing emails
- AI Providers: Third-party AI services that power our genogram generation capabilities
- When required by law, regulation, or legal process
- To protect our rights, property, or safety, or that of our users or the public
- In connection with business transfers such as mergers or acquisitions
All third-party service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal data
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing based on consent at any time
To exercise these rights, please contact us at [email protected].
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
Last updated: March 21, 2026
