Thank you for choosing AutoGenogram. We strive to provide high-quality AI-powered genogram maker services. This Refund Policy outlines the terms and conditions for refunds and cancellations.
- You may cancel your monthly subscription at any time through your account settings or by contacting our support team.
- Upon cancellation, your subscription will remain active until the end of your current billing period.
- No prorated refunds will be issued for partial months of service.
- You will retain access to all subscription features until the subscription period ends.
- Annual subscriptions may be cancelled at any time.
- Refund eligibility: If you cancel within 14 days of your initial purchase and have not used more than 20% of your included credits, you may request a full refund.
- After 14 days or if usage exceeds 20% of included credits, no refunds will be provided for the remaining subscription period.
- Your access will continue until the end of your paid subscription term.
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line "Refund Request".
- Include the following information:
- Your registered email address
- Transaction ID or receipt number
- Date of purchase
- Reason for the refund request
- Our team will review your request and respond within 3-5 business days.
- Approved refunds will be processed within 5-10 business days.
- Refunds will be credited to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks without prior communication may result in:
- Immediate suspension of your account
- Loss of any remaining credits or subscription benefits
- Potential restriction from future purchases
We are committed to resolving any issues fairly and promptly.
If we offer a free trial period:
- You will not be charged during the trial period.
- If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
- No refunds will be issued for the first billing cycle if you forget to cancel the trial.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
If you have any questions about this Refund Policy, please contact us:
Last updated: March 21, 2026
